Practice Manager, Manchester
The pharmacist was an excellent clinician who involved the GPs at the practice and understood what they wanted to achieve and improved the overall patient care.The clinics ran smoothly and 35 patients attended, they had all received letters prior to the clinic and an allotted time slot. All patients were seen on time and the surgeries ran alongside the GP surgeries without any problems. An excellent service by a true professional.
Dr Agrawal, GP, Wolverhampton
Our Practice has always struggled to achieve the highest level of diabetes control across our patient population. This has been owing to multiple reasons some of which are beyond our control. As a result, the aims of this project were aligned to the Practice needs (better diabetic control amongst patients) and the local Clinical Commissioning Group agenda.
The entire process was smooth, efficient and effective. The pharmacist had all the tools to quickly filter out all the patients that currently have suboptimal diabetes control and provide us with a meaningful report as opposed to the usual list of names the EMIS system generates.
The pharmacist then wrote to all these patients (Over 170 in total) inviting them to a Diabetes Therapy Optimisation clinic set up at the Practice. Included within the service was the ability for him to test the patient’s HBa1c while they were being consulted and act upon the result immediately. The pharmacist then provisionally and mutually agreed the treatment plan which was then finalised on discussion with the General Practitioner.
The feedback from patients was excellent. They liked the pharmacist’s manner and ability to tailor the improved treatment plan around their needs. The staff got on well with him too which is always a bonus. Although it is too early to appreciate the exact benefit I have no doubt we will see greater control within our diabetic population.
I personally enjoyed working with the pharmacist over the 4 days he was with us. His wealth of knowledge on diabetes and the current guidelines is advantageous. Through this, confidence was gained in prescribing medications that we would normally refer into secondary care for. What he achieved in 4 days would have taken us several weeks at significant time, cost and resources. We now have a head start on the year to come. This really demonstrated the benefits clinically trained pharmacist’s can bring, to treating patients with chronic diseases and subsequently, ease
the pressure on General Practice.
Ailsa, Practice Manager, Cheshire
Working with Interface team has been a great pleasure.The pharmacist has been able to share her wide spectrum of invaluable
knowledge and expertise both within the practice teams and with diabetes patients alike. The Practice Diabetes Nursing, Doctors and Admin team
have found her very helpful, enthusiastic and proactive.
Other review work incorporated AF and a vast amount of work on QOF. Collectively, this has enabled us to significantly improve the quality of care
to these patients, as well as reaching maximum QOF points on a number of areas for the year. Feedback from patients has been very positive from the
Lynsey, Practice Manager, Lincolnshire
Having a relatively large diabetic register the work carried out by Interface has been very extremely beneficial and has assisted the practice in reviewing patients for HbA1c control and their regular monitoring regimes in line with NICE guidelines. They work as part of the practice team and communicate effectively with staff and patients.