Dr Agrawal, GP, Wolverhampton
the pressure on General Practice.
Working with Interface team has been a great pleasure.The pharmacist has been able to share her wide spectrum of invaluable
knowledge and expertise both within the Practice teams and with Diabetes patients alike. The Practice Diabetes Nursing, Doctors and Admin team
have found her very helpful, enthusiastic and proactive.
Other review work incorporated AF and a vast amount of work on QOF. Collectively, this has enabled us to significantly improve the quality of care
to these patients, as well as reaching maximum QOF points on a number of areas for the year. Feedback from patients has been very positive from the
Having a relatively large Diabetic register the work carried out by Interface has been very extremely beneficial and has assisted the practice in reviewing patients for HbA1c control and their regular monitoring regimes in line with NICE guidelines. They work as part of the practice team and communicate effectively with staff and patients.
I would like to advise that we have been dealing with Interface Clinical Services since the start of 2017. In that time, the pharmacist has been here on several occasions, firstly to look at our Qof figures and particularly our prevalence. Through the work that she has done, we earnt more money for QOF than we had anticipated, mainly due to not having enough patients on our disease registers and the missing patients being identified and added to the appropriate registers they should have been on all along.
Apart from QOF, the pharmacist has been with us for Audits and Reviews for our Atrial Fibrillation patients, our Diabetics and is currently working on our Asthma patients – reviewing their medication, giving them advice, and support. All the patients are very pleased with the service they have been given.
Also, while remaining in contact with and discussing appropriate clinical governance with our lead GP, the impact on his time and that of the admin team has been minimal.
Getting Interface Involved with our service would be classed as a big win.