Alison, Practice Manager, Leicester
As you know, we were rather sceptical about whether the service would benefit our Practice and patients, or not (having tried other companies who run similar
services in the past). I am now more than happy to recommend you and your company’s services to other Practices, as we felt they were:-
• Clearly described to us.
• Simple to understand on the day.
• Professional, in listening to our desires for working through patients records to update QOF registers.
• Timely, in responding to queries that we raised.
• Effective, as gave us the results we were expecting to achieve.
Since you have left, we have been working through the reports in a methodical manner during the summer break, and will wish to have a refresh, at the end of
August to see the impact that the service has made, since you left us, as we were already pleased with the results we obtained on the day!
Dr Wallis, Senior Partner, Warwickshire
This is the second time we have had Interface here at our practce. As normal we have found the Interface searches very useful, this time we highlighted coding issues and a trend on
summarising our new notes. Each time there has been something useful to gain. Within a few hours we have recouped the money it cost us in adding patients to
various registers. We are consistently a high achiever with QOF and enjoy working with Interface to expand our registers to help catch more patients.
The pharmacist who has visited us on both occasions is very professional, knowledgeable and helpful. We thank him very much.
Dr Bolarum, GP, Leicestershire
Great Service. We found the consultation day very beneficial and a must have! We managed to work through 90% of the patients on the day and managed to recoup our investment 6
fold. I recommend to all practices.
Dr Agrawal, GP, Wolverhampton
Our Practice has always struggled to achieve the highest level of diabetes control across our patient population. This has been owing to multiple reasons some of which are beyond our control. As a result, the aims of this project were aligned to the Practice needs (better diabetic control amongst patients) and the local Clinical Commissioning Group agenda.
The entire process was smooth, efficient and effective. The pharmacist had all the tools to quickly filter out all the patients that currently have suboptimal diabetes control and provide us with a meaningful report as opposed to the usual list of names the EMIS system generates.
The pharmacist then wrote to all these patients (Over 170 in total) inviting them to a Diabetes Therapy Optimisation clinic set up at the Practice. Included within the service was the ability for him to test the patient’s HBa1c while they were being consulted and act upon the result immediately. The pharmacist then provisionally and mutually agreed the treatment plan which was then finalised on discussion with the General Practitioner.
The feedback from patients was excellent. They liked the pharmacist’s manner and ability to tailor the improved treatment plan around their needs. The staff got on well with him too which is always a bonus. Although it is too early to appreciate the exact benefit I have no doubt we will see greater control within our diabetic population.
I personally enjoyed working with the pharmacist over the 4 days he was with us. His wealth of knowledge on diabetes and the current guidelines is advantageous. Through this, confidence was gained in prescribing medications that we would normally refer into secondary care for. What he achieved in 4 days would have taken us several weeks at significant time, cost and resources. We now have a head start on the year to come. This really demonstrated the benefits clinically trained pharmacist’s can bring, to treating patients with chronic diseases and subsequently, ease
the pressure on General Practice.